# Rove Lab [CAN] > Rove Lab [CAN] knowledge base – help articles and documentation. ## Shipping & Delivery - [How can I track my order?](https://help.rovelab.ca/en_us/how-can-i-track-my-order-BJq2Pzhnbg.md): Once your order has been placed and processed you will receive a confirmation email with your order details This message will include a tracking number and a - [How much does shipping cost?](https://help.rovelab.ca/en_us/how-much-does-shipping-cost-ryGGf4rTWe.md): Yes we offer free shipping on all orders For select items S8 and R4 within the Toronto metro area we also offer an optional Standard shipping upgrade for - [Do I need to be home to receive my delivery?](https://help.rovelab.ca/en_us/do-i-need-to-be-home-to-receive-my-delivery-ByFSwH6bl.md): You do not need to be home for delivery Orders ship via UPS or our Economy Line Haul carrier In both cases no signature is required The carrier may leave th - [I live in a building. Will couriers bring the boxes to my unit?](https://help.rovelab.ca/en_us/i-live-in-a-building-will-couriers-bring-the-boxes-to-my-unit-B14SLPHTWx.md): UPS typically will not bring packages inside your unit Instead they will leave the boxes at the building entrance or lobby - [Where does Rove Lab ship?](https://help.rovelab.ca/en_us/where-does-rove-lab-ship-BkXEKrpe.md): Currently we ship to Canada the United States continental US excluding Hawaii and Alaska Australia and Hong Kong - [My order was marked as delivered, but it’s not here. What should I do?](https://help.rovelab.ca/en_us/my-order-was-marked-as-delivered-but-its-not-here-what-should-i-do-rkilLKSaWe.md): If your order is marked as delivered but you havent received it we recommend the following steps Check around your delivery location front door side en - [What are the packaging dimensions and weight of the M1 modular collection?](https://help.rovelab.ca/en_us/what-are-the-packaging-dimensions-and-weight-of-the-m1-modular-collection-r1lPtt8pg.md): M1 Armless piece Carton dims 307118118 78x30x30cm Shipping Weight 136 kgs 30 lbs M1 LeftRight Arm piece Carton dims 4061221 - [What are the packaging dimensions and weight of the R4 modular collection?](https://help.rovelab.ca/en_us/what-are-the-packaging-dimensions-and-weight-of-the-r4-modular-collection-SkZQnF8TWg.md): You can refer to the full dimensions and weights of the M1 modules below M1 Armless piece Carton dims 307118118 78x30x30cm Shipping Weight 13 - [What are the packaging dimensions and weight of the Marshbello modular collection?](https://help.rovelab.ca/en_us/what-are-the-packaging-dimensions-and-weight-of-the-marshbello-modular-collection-Syv7ecUaWl.md): You can refer to the full dimensions and weights of the M1 modules below - [Is there any way to delay or schedule shipping?](https://help.rovelab.ca/en_us/is-there-any-way-to-delay-or-schedule-shipping-H10kfqU6g.md): Were unable to accommodate requests for delayed shipping Orders are shipped as soon as stock becomes available Because our foam is vacuumcompressed for del - [How long does delivery take?](https://help.rovelab.ca/en_us/how-long-does-delivery-take-H12atn8abl.md): Most orders in Canada are delivered within 57 business days Thanks to our vacuumpacked design delivery is often faster than traditional furniture shipments - [Can I schedule my delivery?](https://help.rovelab.ca/en_us/can-i-schedule-my-delivery-HJ1QXpv6e.md): No appointment is required Your order will be delivered to your door just like a standard parcel - [What should I do if I receive the wrong item?](https://help.rovelab.ca/en_us/what-should-i-do-if-i-receive-the-wrong-item-ryPXONKTWg.md): If you receive the wrong item please contact us at hellorovelabcom with your order number and a photo of the item received and our team will assist you as - [Can I update or change my delivery address?](https://help.rovelab.ca/en_us/can-i-update-or-change-my-delivery-address-S1uVpNKpbe.md): Order not yet processing Yes we can update your delivery address Your request will go through a thirdparty fraud verification check which typically takes - [What should I do if my product arrives damaged?](https://help.rovelab.ca/en_us/what-should-i-do-if-my-product-arrives-damaged-ByQ9jSFabe.md): Please inspect your order within one week of delivery If you discover an item is defective damaged or incorrect contact us at hellorovelabcom with a des - [Will I be notified when my package is delivered?](https://help.rovelab.ca/en_us/will-i-be-notified-when-my-package-is-delivered-ry9Y18KTbg.md): Yes you will be notified Depending on your shipping method here is how you will be kept in the loop UPS You will receive a notification via email - [What if my delivery appointment fails?](https://help.rovelab.ca/en_us/what-if-my-delivery-appointment-fails-rJEPb8tag.md): If a delivery attempt is unsuccessful the carrier will typically either reattempt delivery or hold your package at a local facility for a short period If the - [Why isn't my tracking showing any updates?](https://help.rovelab.ca/en_us/why-isnt-my-tracking-showing-any-updates-rk0ufUF6Wl.md): Once your order is confirmed youll receive a tracking number straight away however live tracking updates will only appear once your package has been collec ## Returns/Exchanges/Refunds - [What is the 100-day trial?](https://help.rovelab.ca/en_us/what-is-the-100-day-trial-rk4zQ74TZe.md): We offer a 100day return policy from the date you receive your item To be eligible for a return the item must be in its original condition and you must pro - [What items are not eligible for return?](https://help.rovelab.ca/en_us/what-items-are-not-eligible-for-return-HJ9JK746be.md): We do not accept returns for final sale items or gift cards Items must have been purchased directly from the Rove Lab website returns for thirdparty or rese - [What is your exchange policy?](https://help.rovelab.ca/en_us/what-is-your-exchange-policy-S1PCtXN6x.md): If you ordered the wrong item the fastest way to resolve the issue is to arrange a return for the incorrect order and place a new order for the correct item on - [When will I receive my refund for a returned item?](https://help.rovelab.ca/en_us/when-will-i-receive-my-refund-for-a-returned-item-Hyi60mVabg.md): Once we receive and inspect your return we will notify you of the outcome If approved your refund will be issued to the original payment method within 10 bus - [Can my refund be issued to a different payment method?](https://help.rovelab.ca/en_us/can-my-refund-be-issued-to-a-different-payment-method-r1jzDDBTe.md): Refunds can only be issued back to the original method of payment If your card is expired lost or canceled the refund will still be processed through yo - [Do I need to keep the original packaging to return?](https://help.rovelab.ca/en_us/do-i-need-to-keep-the-original-packaging-to-return-S19KdLpWe.md): No you do not need to keep the original packaging Our return process is designed to work without it - [How long does the return process take?](https://help.rovelab.ca/en_us/how-long-does-the-return-process-take-HJl1vT8abx.md): Most returns are completed within 12 weeks from your initial request to when your refund is issued Timing may vary slightly depending on scheduling availabili - [Can I make changes to my order?](https://help.rovelab.ca/en_us/can-i-make-changes-to-my-order-Hk1eg6wTbl.md): Yes you can make changes to your order but only if it hasnt started processing at the warehouse Changes might include adding or removing items or updati - [What does "Final Sale" mean?](https://help.rovelab.ca/en_us/what-does-final-sale-mean-rJrf6kOTbx.md): Items marked as Final Sale are not eligible for returns and are not covered under warranty - [Are there any return fees?](https://help.rovelab.ca/en_us/are-there-any-return-fees-rySheZ_TZl.md): To cover the costs of the product return process and the convenience of not having to worry about repackaging the sofa or keeping the box we deduct a 99 fee f - [How do I initiate a return?](https://help.rovelab.ca/en_us/how-do-i-initiate-a-return-B1kWwHFTbe.md): To start a return email us at hellorovelabca with your order number and the reason for the return - [What is your full return policy?](https://help.rovelab.ca/en_us/what-is-your-full-return-policy-H1xrCUK6Wg.md): We offer a 100day return window from the date you receive your item with a 99 return fee To be eligible the item must be in its original condition and you - [Can I cancel my order?](https://help.rovelab.ca/en_us/can-i-cancel-my-order-HksFyPYae.md): If your order hasnt started processing at the warehouse you can request a cancellation or make changes by contacting us at hellorovelabcom Once it ha ## Warranty - [What does your warranty cover?](https://help.rovelab.ca/en_us/what-does-your-warranty-cover-r1GjOVTWx.md): Our Limited Lifetime Warranty covers the structural integrity of the SmartFoam and Performance Weave fabric for three 3 years from the date of deliver - [What happens after the 3-year warranty period?](https://help.rovelab.ca/en_us/what-happens-after-the-3-year-warranty-period-HkcLtMV6Wg.md): Even after the initial 3year full warranty period we want you to love your furniture for years to come If an issue with the SmartFoam arises beyond the first - [Can I transfer my warranty to someone else?](https://help.rovelab.ca/en_us/can-i-transfer-my-warranty-to-someone-else-BkRGQVTbg.md): The warranty is nontransferable and applies only to the original purchaser It cannot be resold or reassigned to a new owner - [When does warranty coverage begin?](https://help.rovelab.ca/en_us/when-does-warranty-coverage-begin-rJERXE6Ze.md): The warranty coverage begins on the original delivery date and does not reset or extend if a replacement product is issued - [What is excluded from warranty coverage?](https://help.rovelab.ca/en_us/what-is-excluded-from-warranty-coverage-r1HEsETbl.md): To prevent misunderstandings please note the following exclusions from our warranty Normal Wear and Tear Natural aging and gradual deterioration from e - [How do I file a warranty claim?](https://help.rovelab.ca/en_us/how-do-i-file-a-warranty-claim-BJWxGrKTWl.md): To file a warranty claim please contact our team at hellorovelabcom with Your order number A clear description of the issue Supporting ph ## Payments & Discounts - [Do you have any upcoming sales or promotions?](https://help.rovelab.ca/en_us/do-you-have-any-upcoming-sales-or-promotions-B1qg5YBpWx.md): We dont publish a sale schedule in advance but we share discounts and deals via our email newsletter Sign up using the subscription field in our website foot - [What payment methods do you accept?](https://help.rovelab.ca/en_us/what-payment-methods-do-you-accept-ryLqT_LaZl.md): We accept all major credit and debit cards along with PayPal Google Pay and Shop Pay Flexible payment options are also available through Shop Pay Instal - [Can I get a price adjustment if my item goes on sale?](https://help.rovelab.ca/en_us/can-i-get-a-price-adjustment-if-my-item-goes-on-sale-H1_E6U6We.md): f an item you purchased goes on sale were happy to honor the sale price if your order was placed within the last 7 calendar days After this period price adj ## Product & Innovation - [What is OEKO-TEX certified fabric?](https://help.rovelab.ca/en_us/what-is-oeko-tex-certified-fabric-SyLeFeNaZe.md): OEKOTEX® STANDARD 100 certification represents a commitment to safety sustainability and quality in textile production This globally recognized certif - [What is modular furniture?](https://help.rovelab.ca/en_us/what-is-modular-furniture-Hkgc4xNabl.md): Modular furniture refers to a versatile type of furniture designed with multiple interchangeable components or modules that can be arranged in various configur - [What is SmartFoam?](https://help.rovelab.ca/en_us/what-is-smartfoam-r10yHVVpWl.md): SmartFoam is a highquality foam developed by Rove Lab to enable efficient packaging without compromising on comfort or durability Its unique properties allow - [What makes your foam high quality?](https://help.rovelab.ca/en_us/what-makes-your-foam-high-quality-ByuLQ5UTbe.md): Our foam is designed for longterm comfort and support using a highdensity mediumfirm formulation that helps it maintain its shape over time The saving - [What materials are used in your fabrics?](https://help.rovelab.ca/en_us/what-materials-are-used-in-your-fabrics-S1VKHOrTbx.md): Our fabrics are made from durable synthetic fibers selected for comfort resilience and ease of care Below is a breakdown of our core materials - [Are the covers removable?](https://help.rovelab.ca/en_us/are-the-covers-removable-HkPQKUpWg.md): How do I clean my Rove Lab furniture - [How do I clean my Rove Lab furniture?](https://help.rovelab.ca/en_us/how-do-i-clean-my-rove-lab-furniture-SJ7aUENabg.md): First wed like to emphasize that the covers are not removable That said to clean your Rove Lab furniture we recommend following these simple steps - [Are pillows included with my sofa?](https://help.rovelab.ca/en_us/are-pillows-included-with-my-sofa-rkdGrYUaZl.md): Many of our sofas come with pillows in a matching fabric When included theyre typically packed inside one of the modules for delivery To doublecheck wh - [Are the couch's chemical components safe?](https://help.rovelab.ca/en_us/are-the-couchs-chemical-components-safe-BkFHjLpWl.md): Are the couchs chemical components safe - [How do we save up to 80% of carbon footprint?](https://help.rovelab.ca/en_us/how-do-we-save-up-to-80-of-carbon-footprint-SyG7LjIpl.md): At Rove Lab sustainability is built into how our products are designed packaged and deliveredno greenwashing just smarter choices Smarter Packaging Our - [Why is modular furniture the most practical choice for sofas?](https://help.rovelab.ca/en_us/why-is-modular-furniture-the-most-practical-choice-for-sofas-HJWw8R86Wx.md): Modular furniture is designed to adapt to your space and needs over time Key benefits include Flexible layouts Rearrange modules to suit different spaces - [What is the height of the couch?](https://help.rovelab.ca/en_us/what-is-the-height-of-the-couch-BkLbDAPpl.md): Our sofa heights vary by model and configuration so you can find the perfect fit for your spacewhether you prefer a lower lounge feel or something more eleva ## Assembly - [How long does my SmartFoam product take to grow?](https://help.rovelab.ca/en_us/how-long-does-my-smartfoam-product-take-to-grow-rJ_I3k46bg.md): Your sofa will be fully expanded and ready for regular use after one week We recommend light use for the first 24 hours to allow your sofa to expand and resto - [How do the modules on my sofa connect?](https://help.rovelab.ca/en_us/how-do-the-modules-on-my-sofa-connect-HkSPMFBpbl.md): Our modules connect at the bottom using durable reliable and ecofriendly recycled YKK zippers - [How do I assemble my couch?](https://help.rovelab.ca/en_us/how-do-i-assemble-my-couch-r1Wc5TLabe.md): When your couch arrives each module will come in its own box Start by unpacking and removing the colored plastic Then tear open the vacuumsealed wrap by ha - [Do I need any tools for assembly?](https://help.rovelab.ca/en_us/do-i-need-any-tools-for-assembly-ByFee0Lpl.md): Noour products are designed for toolfree assembly so no additional tools are required - [Can I assemble Rove Lab couches by myself?](https://help.rovelab.ca/en_us/can-i-assemble-rove-lab-couches-by-myself-B1G5oCw6Wl.md): Yesconvenience is at the core of our design so our couches are easy to assemble on your own without hassle ## Swatches - [How much do swatches cost?](https://help.rovelab.ca/en_us/how-much-do-swatches-cost-HkrhswSabe.md): I - [Do you ever release new fabric colors?](https://help.rovelab.ca/en_us/do-you-ever-release-new-fabric-colors-SyiaKCUTZl.md): Yes we regularly introduce new colours and materials The best way to stay up to date on new releases is by signing up for our newsletter via the website foote