What should I do if my item(s) arrives damaged?Updated 4 months ago

We apologize for the inconvenience.

First, we ask for you to please inspect your order within one week of delivery. If you discover an item is defective, damaged, or incorrect, first, please verify that you have followed our assembly recommendations. If, even after following all our recommendations, your sofa still appears damaged, contact us right away at hello@rovelab.com with a description and photographs/videos of the issue. We will work quickly to resolve the problem.

For damaged or defective items, resolutions may include a replacement, a discount, or a refund, depending on the situation.  Any replacement orders provided will be sent out with a signature required delivery service.