Shipping & Delivery

How much does shipping cost?

Because of our innovative packaging, we offer fast and free shipping, passing all the logistics savings to you. For orders containing S8 or R4 items within the Toronto metro area, you can choose between two shipping options:. Economy: Free (10-15 bus

How can I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link to view your delivery status. P

How long does delivery take?

Most orders are delivered within 5–7 business days via UPS. However, for orders containing S8 or R4 items within the Toronto metro area, we now offer an Economy shipping option (10–15 business days). Because of our vacuum-packed innovation, this is m

Do I need to be home to receive my delivery?

You do not need to be home for delivery. Orders ship via UPS or Treadstone Logistics. In both cases, no signature is required. UPS: You will receive a text or email notification upon delivery. Economy Shipping: You will receive a text message from ou

Can I update or change my shipping address?

The order doesn't begin processing at the warehouseIf your order has not yet begun processing at the warehouse, the only way to change your shipping address is if you cancel your order, get a full refund, and then place a new order with the updated a

Will I be notified when my package is delivered?

Yes, you will be notified. Depending on your shipping method, here is how you will be kept in the loop:. UPS: You will receive a notification via email or text upon delivery. Economy designated carrier: You will receive a text message from our carrie

I live in a building. Will couriers bring the boxes to my unit?

If you live in a building and are wondering how your packages will be delivered, it's important to know that UPS has specific delivery protocols. Typically, UPS couriers will not bring packages inside your unit. Instead, they will leave the boxes at

What are the packaging dimensions and weight of the RoveLab modular couches?

The following information refers to the product when packaged. Find the module's weight after unpacking and check the height of the couch along with the full dimensions of the three models. M1 Armless piece. Carton dims: 30.7"11.8"11.8" (78x30x30cm).

Where Does Rove Lab ship?

Currently, we ship to Canada, the United States (continental U.S., excluding Hawaii and Alaska), Australia and Hong Kong. Visit Rove Lab Canada to check estimated shipping dates;. Visit Rove Lab US for shipping options in the United States;. Visit Ro

Is there any way to delay or schedule shipping?

We are unable to accommodate requests for delayed shipping. Orders will be shipped as soon as stock becomes available. Please note that the foam has a limited time it can remain compressed in vacuum packaging. If you are moving or renovating, you mus

What if my delivery appointment fails?

If a UPS delivery attempt fails, UPS will typically make up to three delivery attempts on consecutive business days. After the third failed attempt, the package may either be held at a UPS location for pickup, returned to the sender, or delivered to

My UPS tracking page isn’t showing any updates in transit

When you receive your tracking number, the status may display as "Label Created." This means your order is being processed at the warehouse, which typically takes 2–3 business days. Once UPS collects the package, tracking updates will show live scans

My order was marked as delivered, but it’s not here. What should I do?

What should I do if I receive the wrong item in my order?

What should I do if my item(s) arrives damaged?

We apologize for the inconvenience. First, we ask for you to please inspect your order within one week of delivery. If you discover an item is defective, damaged, or incorrect, first, please verify that you have followed our assembly recommendations.